Billing Issues:
|
| Q. How do I cancel a recurring membership? |
| A. "Go to My Account" and check "Recurring/Cancel
Membership". Your subscription will not renew, but will
be valid to the end of the period you have paid for. |
| |
| Q. Why is my application for membership rejected? |
| A. |
1. You may be in a country that we do not accept
credit card payments from.
Please contact the card processor(s) directly using the links
on their
signup page - we don't process credit cards are therefore
unable to help
you with this.
2. You may not physically be in the country the card was issued
in. Solution:
use a card issued in the country you are trying to join from.
3. You may have disputed payment with an Internet site in
the past. Solution:
don't dispute charges you make.
|
Login Issues:
|
| Q. Why can't I login? |
| A. If you have trouble loging in, in most cases closing
all open browsers and starting over will fix the issue. |
| **Important** |
- Don't click on any bookmarked links to the site.
- Make sure you are using the correct login (remember also
that logins are CaSe sEnsitiVE).
- If you still can't get in and are redirected to the login
page (or don't
even see the login page), download and install Firefox.
Use Firefox to access our sites.
- If you are using the AOL browser, download and install
Firefox. Use your
AOL browser only to establish an Internet connection, then
open Firefox and use that to access our sites.
|
Site Performance Issues:
|
| Q. Why can't I play your videos? |
| A. Streaming movies require that you have nothing on
your computer or network that interferes with the communications
between our streaming servers and your computer. The following
can cause blockage of these transmissions and therefore the
inability to play streaming movies: |
- Corporate networks
- Hotel networks
- Badly configured home router, like a wireless network
|
| Q. Why won't Windows Media play on my computer? |
A. You need to install the Windows Media
player to view any of our streaming movies and clips. To download
and install the Windows Media Player go to http://www.microsoft.com/windows/windowsmedia
and follow the installation instructions.
|
| Q. I have a fast Internet connection, yet your streaming
movies don't play smoothly: |
| A. Update your player to Windows
Media 11. |
NOTE: if you are not on DSL or cable, forget about
streaming the movies, they will never look good.
|
| Q. I am a Macintosh User, how can I play WMV movie
files? |
A. In order to play WMV clips on the mac you need to
download the Windows
media player component from Flip4Mac.
|
- Select a downloaded wmv file by clicking on it once to
highlight it
- Do a "get info" on the file (keystroke: command
+ I)
- In the info panel that opens, look for where it says "open
with"
- Manually browse to the Windows Media Player application
and select it.
- Check the button that says "change all"
|
| Q. Why does the screen display look a little unclear? |
A. This web site is optimized at 1024x768 resolution.
Check your display properties settings for screen resolution
at least at 1024x768, can be more.
|
| Q. Why do I get message saying the content doesn't
exist or the link is broken? |
| A. Clear your browser cache: close all your browser
windows, go to Start, Settings, Control Panel, Internet Options,
General, Temporary Internet Files, check the 'delete all offline
content' box, execute, reboot. |
